Facilitating The Dynamics of Indonesian Community in Hong Kong

Since the launch of Kartu Telkom Hong Kong on October 2011, it got so much positive feedback especially from Indonesian people who live & work as well as those who travel to the land known as the “Tallest” in the world due to the presence of approximately 7,500 skyscrapers.

Kartu Telkom Hong Kong offers many beneficial for the community, especially for Indonesian to interact to their relatives in the homeland. Its existence is in line with Indonesian Government mission to help the Indonesian migrant workers (TKI), in this case in Hong Kong. The noticeable benefit of “value proposition” Kartu Telkom Hong Kong is the cheapest service for international call to Indonesia which only HKD 0.23 per minutes or equivalent to around IDR 270. It can be compared with local call rates fixed phone in Jakarta which IDR 250 per 2 minutes, or even “on net” call for postpaid GSM subscribers in Jakarta which around IDR 650 per minute.

Not only for the international call only, ‘on net’ SMS Kartu Telkom Hong Kong is free of charged which is very beneficial for the TKI to communicate intensely with each other. Kartu Telkom Hong Kong is also provided with broadband access up to 900 MB per month.

The other convenience benefit is the ability to transfer top up via SMS that can be done by Kartu Telkom Hong Kong. It works not only to fellow Kartu Telkom Hong Kong but also to all mobile customers in Indonesia. Even remittance can be done simply enough through mobile devices directly to bank account in Indonesia and Telkom Delima Services.

Another feature of Kartu Telkom Hong Kong is a wide range of “life style” services such as RBT (Ring Back Tone), radio, reading Indonesia content as well as “Kabar Kerabat” (a means of socializing and information center).

Kartu Telkom Hong Kong customers also get benefit from the provision of Customer Hot Line Service in Bahasa Indonesia. This helps the needs of TKI in Hong Kong if there are complains or questions about Kartu Telkom Hong Kong services. Customer Service is directly serviced by the officers from Indonesia since Telin Hong Kong as a MVNO (Mobile Virtual Network Operator) has cooperated with Infomedia contact center, part of Telkom Group.

Plasa Telkom is now present in the heart of Hong Kong which located near the Victoria Park and known as a center of activity for the TKI in Hong Kong. Its presence makes easier for TKI to obtain various information, specializing in telecommunications services both voice and internet.

All of those services are dedicated by Telin Hong Kong to the Indonesian people in Hong Kong, especially for TKI as the embodiment the active role of Telkom Group to build Indonesian community as well as in the framework of Good Corporate Citizenship.

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